Brainstorms and Raves

Notes on Web Design, Development, Standards, Typography, Music, and More





Forrester’s Latest: User Experience Matters

Forrester Research’s debut Design Summit discussed their recent findings: user experience does matter, and funds used for great user experience is quite cost effective. A Web site’s design MUST include easy to understand navigation and other tools to enhance the user experience and help visitors effortlessly get around the site.

"'Executives shouldn’t stand for designs that put roadblocks between users and their goals. People will struggle with a hard-to-use site to get valuable content--but only until some other site makes it easy to get similar value. When users can’t get to the content because the site isn’t designed properly, it’s like a broken assembly line that halts production,' says Harley Manning, research director at Forrester."

We’ve all experienced sites in which we go around in circles looking for something—we know it’s there somewhere but can’t find it, at least not easily. Agh! I usually leave those sites pretty quickly and go elsewhere, don’t you?

If you go to sites like, Digital-Web, and other sites with clear, easy navigation and search capabilities, you don’t even think about it. You just go look at whatever you want. That’s how it ought to be - effortless.

Check out’s Design section for annotated links to many more sites about information architecture, usability, good design and more.

Forrester Research
Forrester’s Web site
User experience counts, May 31, 2001’s Design section

10:30 pm, pdt 3 June, 2001 Comments, Trackbacks ·

Categories: Usability


Visit iStockPhoto - Royalty-free stock images. Click Upload Earn, Click Download Create 

I Wrote a Book

Deliver First Class Web Sites: 101 Essential Checklists  Via Deliver First Class Web Sites: 101 Essential Checklists, by Shirley Kaiser. SitePoint Books (July 2006). 

Available now via: SitePoint Books,, (Canada), (UK), (France), (Germany), (Japan), Tower Books U.S. and elsewhere! You'll also help support this site and its owner if you purchase via any of these links.

Learn more at SKDesigns - Deliver First Class Web Sites and via SitePoint Books.

Recommended Books

Cover - Web Design in a Nutshell : A Desktop Quick Reference, 3rd Ed. By Jennifer Niederst Robbins. Pub: OReilly Media (February 21, 2006).

Cover - Deliver First Class Web Sites: 101 Essential Checklists, by Shirley Kaiser. SitePoint Books (July 2006).

Hand-picked best book recommendations for Web site design, CSS, graphics, Photoshop, color, accessibility, more

In association with
 In Association with
Page last modified 14 July, 2007 - 10:24pm PDT Page load time: 0.009021 seconds.